1. Introduction

At Permata Holidays, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, and protect the information you provide when you use our website or services.

By using our website, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We may collect the following information when you interact with us:

• Full name
• Contact number
• Email address
• Travel preferences and booking details
• Any information you provide through enquiry forms or WhatsApp

We only collect information that is necessary to provide our travel and tour services.

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3. How We Use Your Information

Your information may be used for the following purposes:

• To process tour package bookings and enquiries
• To communicate with you regarding your travel arrangements
• To provide customer support and updates
• To improve our services and customer experience
• To send important notifications related to your booking

We do not sell or rent your personal information to any third party.

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4. Data Protection

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

Only authorised personnel have access to your information, and it is used strictly for operational purposes.

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5. Sharing of Information

We may share your information only when necessary with:

• Hotels and accommodation providers
• Transport and tour service partners
• Payment or booking-related service providers
• Government or legal authorities, if required by law

All third parties are expected to handle your data securely and responsibly.

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6. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal or booking requirements)

To make any request, please contact us using the details below.

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7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

Any updates will be posted on this page.

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8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Permata Holidays Sdn. Bhd.
No. 96, Level 2, Persiaran Bunga Raya,
Mukim Kuah, 07000 Langkawi, Kedah, Malaysia

📞 0135977027 / 0126547027
📧 permataholidays.hq@gmail.com

Operating Hours: Daily, 9:00 AM – 6:00 PM